How To Order

***Hi all! SmartGlamour has pivoted as of March 20th 2023. More details here. Please feel free to reach out with any questions! Due to this pivot – SG is no longer my only/main source of income and work. This can slow down my production timeline – and varies weekly as my workload changes. Please read below for more.

We have implemented a new order processing system. When we reach 70 orders in our queue, the Shop Vacation will turn back on, halting the ability for new orders to be placed. As soon as a batch is completed and that queue decreases, the shop will pop back on. On our home page, you will see a live count of how many orders are processing at any time – so you know how close to 70 we are.***

All of our items are hand made to order in NYC and take *ideally and approximately* 5 weeks to be competed. This time estimate varies depending on how busy we are with orders and what other outside teaching work I have scheduled. Please keep in mind this business is run (and all products are made) entirely by one woman. If you need your item by a specific date – please shoot us an email before ordering and we will do our best to accommodate you. If you need an item with a faster turnaround than 5 weeks – a rush fee may be required. 

Additional circumstances that may delay order turnaround times: if we are covered by a viral article or social media piece, if we have a sale (since we rarely have them), or if it is the first week of a new collection launch. Please remember that truly everything you see here is made by one individual human.

Upon completion, you will receive an automated email letting you know that the order is done. We have now upgraded to a new shipping platform that will automatically include your tracking information in a second email which will come from ShipStation. All orders placed on and after 9/16/2021 will see this update.

At check out, you should have been given various ship speed and price options based on your location. Those prices are directly curated by USPS and UPS – not by us. Selecting a faster shipping speed does not speed up our production queue, only the priority level of shipping by the shipping company. 

Please note, international shoppers, that first class packages do not have a high level of tracking ability – it will only show when your item is in which country, if you’d like a higher level of tracking, select priority. If you have any questions – please email us at smartglamour@gmail.com or by using our Contact page.

SmartGlamour is a brand based on tailoring clothes to each and every customer. Take advantage of our customizations! Change the sleeve, hemline, rise, inseam – you name it. Please measure yourself and check our size charts below. You can select a la cart one off customizations or Custom Garment Size, a $20 add on which covers any and everything.